The hottest Qingdao high tech Zone officially star

2022-09-19
  • Detail

Qingdao high tech Zone officially launched and operated the "unified consultation and complaint call center"

with the in-depth application and promotion of intelligent examination and approval and do not meet examination and approval, recently, the demand for network consultation of the masses and enterprises in Qingdao high tech Zone has increased rapidly, and the window staff listened to the consultation while handling the work, which affected the speed and quality of on-site handling

in order to optimize the service environment of the administrative service hall of the high tech Zone, actively collect the demands of the masses, deal with the opinions and suggestions of the masses in a timely and effective manner, and adjust the guidelines, the administrative examination and Approval Service Department of Qingdao high tech Zone recently issued the "measures for handling complaints and reports in the administrative service hall of the high tech Zone". On October 19, Qingdao high tech Zone officially launched the unified consultation and complaint call center, set up full-time seats, and established a working system and mechanism that the people call for and we must respond to, so as to quickly respond to and solve all kinds of inquiries, opinions and suggestions from the masses and enterprises, and open a new mode of considerate service

on the basis of the original consultation and complaint handling seats, the center has added a full-time consultation and complaint handling seat, purchased professional call processing equipment and systems, and is fully responsible for the handling of online consultation and complaints such as, terminal, mailbox, etc. in the hands of different entrepreneurs, and established a consultation and complaint system of administrative approval. If the working people are not satisfied with the approval procedures, commitment time limit, charging conditions, handling results of the departments (units) stationed in the hall, or the daily discipline, service attitude, convenience service of the staff, they can also put forward their opinions through the on-site fault finding window of the hall, the service post of the lobby manager, or through the suggestion box of the hall, scan the complaints published in the hall, and then handle the QR code, () Mail letters to the hall and other ways to complain and report. The full-time consultation and complaint handling seat will uniformly register and accept the complaints and reports, transfer the investigation, feedback the results, and make regular return visits, and make records throughout the process

with the unified consultation and complaint call center, the on-site window staff in the hall do not need to be responsible for answering consultation and complaints, which greatly improves the efficiency of the window staff to fully meet the use needs of the stadium, reduces the waiting time of the masses of enterprises, and further improves the management and service level of the administrative service hall of the high tech Zone

it is understood that in the next step, the administrative examination and Approval Service Department of Qingdao high tech Zone will also use the unified consultation to implement the total resources and the agent resources of the mining rights management complaint call center, carry out a comprehensive return visit service for the working people, fully listen to the opinions and suggestions of the working people on the administrative examination and approval service, and vigorously improve the satisfaction and sense of gain of the working people

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